Work Experience
Prescient Solutions 07 / 2013 - Present
Information Technology Consultant – Account Lead
Sole person in charge of the account for Illinois Tool Works – Commercial Construction North America. Responsible for day to day technical support and advice along with project management and future development. Part of a team of four individuals responsible for the IT support of 300 users and eleven physical locations spread out across the nation from Oregon to Georgia.
- Responsible for network infrastructure upgrades and maintenance.
- Responsible for designing, creating and maintaining a network infrastructure that is currently in use by three separate companies in a shared warehouse project by ITW.
- Responsible for the network overhaul project which eliminated redundant networks and equipment from production. During the project we removed 45 physical servers and created 15 virtual servers in the process.
- Had an integral part in creating a true mesh network via site-to-site VPN’s and using better routing solutions, eliminating costly point to point solutions and creating faster connections from users to their data.
- Worked with sales and other staff from around the county providing them with timely and proficient technical solutions to make their job as seamless as possible.
- Responsible for troubleshooting networking and software errors across the network.
Army National Guard 06 / 2012 – 06 / 2013
Production Control Supervisor & Information Management Manager - Deployed to Kuwait
Non-commissioned officer in charge of information management for B Company 935th Aviation Support Battalion; Responsible for ensuring Secure Internet Protocol Router Network, Non-classified Internet Protocol Router Network, and Unit Level Logistics System Aviation network stayed operational at all times; Responsible for Production Control Section soldiers, ensuring all capacities of the production control process was understood and followed by all; Coordinated work flow, additional duty schedules, and assignments to subordinates and AECOM contracted maintenance personnel.
- Responsible for small group management of six subordinates, to include schedule management and professional development.
- Responsible for maintaining the highest level of availability on two Windows 2003 servers and 70 workstations for the Unit Level Logistics System – Aviation.
- Responsible for the modification and development of the organization’s practices and policies regarding network and computer use.
- Responsible for project management related to all information technology areas. Provides cost benefit analysis for installation of new equipment and workflow management reports and analysis.
- Responsible for performing data recovery services, security scanning and updates to operating systems and software across the network.
- Responsible for troubleshooting networking and software errors across the network.
Army National Guard 05 / 2009 – 06 / 2013
Information Technology Specialist
Site network manager for both state-wide and local area networks. Manager for a critical aviation maintenance network that requires 100% up time. Sole person responsible for management, life-cycle replacement, and projects of the local aviation maintenance network.
As the local site administrator, I am responsible for the following:
- Maintaining the highest level of availability on three Windows 2003 servers and 25 workstations for the Unit Level Logistics System – Aviation.
- Computer software and hardware repair and maintenance on all networked and standalone computers within the armory.
- Performing data recovery services, installing security updates to operating systems and software.
- Performing security scans and tracking of machines prior to allowing them on the network.
As a state network manager, I was responsible for the following:
- Created through documentation on best practices and procedures for use by teammates.
- Helped manage and maintain a traveling network trailer for use by remote sites that needed extra IT support temporarily.
- Software and hardware repair and maintenance on all networked and standalone computers across the state of Illinois.
- Answering help desk questions and creating incident tickets when required.
- Performing data recovery services, installing security updates to operating systems and software, and providing data transfer services when required.
SRV Network 03 / 2006 - 05 / 2009
Network Consultant
Maintained customer service and hardware expectations while serving in the role as an IT director for multiple firms ranging from real estate agencies to law firms as well as steel mills and theater companies.
- Created through documentation to ensure ongoing quality customer service, including smooth transitions among technicians when required.
- Performed in field installations, software and hardware upgrades, engineering and customer support, full system backups and emergency recoveries.
- Assisted users with daily operational issues and gave training on installed systems and programs.
- Maintained large company Active Directory, Exchange and SharePoint databases.
- Used multiple types of software to remotely troubleshoot issues.
Army National Guard 06 / 2006 - 08 / 2007
Information Systems Division NCOIC - Deployed to Kuwait
NCOIC for the Task Force Aviation Classification Repair Activity Depot (TF AVCRAD) Information Systems Division (S- 6); responsible for the direct supervision, training and insuring that all junior enlisted Soldiers in the S-6 section understood and completed their assigned duties; monitored suspense actions; initiated and processed help desk requests to higher; evaluated hardware and software requirements; assured Information Assurance Vulnerability Alert (IAVA) compliance; recommended network configuration changes and coordinated with L3 contractors.
- Instrumental in gaining full accountability of over $1.1 million in automation equipment.
- Acted as Team Chief in officer’s absence.
Geek Squad 08 / 2004 - 09 / 2006
Double Agent (In-Home Technical Services)
Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
- Installed operating systems, applications and conduct technical training demonstrations.
- Repaired, serviced, and replaced parts, boards, and equipment for all major name brand computers.
- Developed close and personal relationships with clients to ensure customer loyalty and retention.
- Ensured the highest levels of customer service and satisfaction.
- Assisted customers with both in store and on-site computer setup and software training.
- Built small business local area networks, servers and workstations.
- Created a weekly newsletter to keep other employees up to date with current information and news with in the store.